Tailored Epicor Technical Support Services

For emergencies, call or email us during business hours. Otherwise, fill out our contact form. Once your request is received, our expert support desk for Epicor software will work to find a solution. You can also track your support ticket in real time via our web portal.

Our form allows you to assign a priority status to your request. We respond to all requests in order and by urgency. Typically, issues are resolved within an hour, though more complex problems may take up to 24 hours or longer in exceptional circumstances.

You can contact our Epicor technical support team for several reasons.

• Technical issues
• Adding features or modules
• Performance optimization
• ERP system training
• Any other technical needs

We provide remote technical support but can travel to your location if necessary.

As a valued customer, remote technical support is included in your packages (maintenance contract or SaaS subscription plan). Problem resolution is free of hidden costs. However, adding ERP modules not included in your contract may incur additional charges.

We offer support and training for the following Epicor systems: Epicor Kinetic for manufacturing, Prophet 21 for distributors, and a wide variety of complementary ERP modules.

Our ERP training programs are designed to meet the unique needs of businesses, from the smallest enterprises to larger organizations. Each training program includes a theoretical component and practical exercises to ensure users fully master their Epicor ERP solution.

• Individual Training: Ideal for onboarding a new employee or upgrading specific skills or business functions. This option is particularly useful if you have specific concerns or need faster integration with self-taught resources in separate locations.
• Online Training: An effective and affordable way to train all your employees. No travel or time off work required. Our training programs can cover a wide range of topics and be tailored to your specific needs.
• In-Class Training: Held at our facilities, these sessions cater to users of all levels, from senior management to shop-floor operators, not forgetting resource management, sales, and other personnel.
• On-Site: Fully customized sessions on company-specific challenges and questions. You determine the topics and the number of participants, and our experts take care of the rest.

1. Stay up to date with the latest role-based skills to excel in key roles within your organization
2. Help key users and new employees fully understand and master your Epicor ERP solution
3. Use best practices to maximize the utilization of your enterprise resource planning (ERP) software
4. Access convenient, readily available online training to gain deeper insights into your Epicor system and learn at your own pace and schedule
5. Multiple options and an exceptional training experience tailored to your needs
6. Learn from certified Epicor Experts with extensive experience using the software and a strong understanding of your industry’s challenges