Tailored Epicor Technical Support Services
Resolve issues quickly, get answers to your questions, and receive training on your ERP software to maximize its use with our tailored Epicor technical support services.
Epicor Support & ERP Training to Improve Operational Efficiency
Our technical teams help you maximize the potential of your Epicor solutions and ensure seamless operations and business continuity—two major challenges for modern companies. Here’s how our experts support you in improving the performance of your ERP infrastructure.
Responsive Technical Support
Our dedicated Epicor technicians are available when you need them most. We address your support requests as quickly as possible, prioritizing issues based on urgency.
Kinetic & Prophet 21 Training
Do you have questions or challenges to overcome with your Epicor system? Our Epicor P21 support or Epicor Kinetic training are ideal for getting answers to your questions and customized training to maximize the use of your solution.
Performance Optimization
Beyond responsive ERP support, we provide expertise to optimize your business processes and recommend Epicor modules that could benefit your business. With our holistic approach, we identify opportunities to improve operational efficiency.
Epicor Training Options
Our personalized Epicor software training is designed to meet your company’s specific needs at distinct levels, such as individual or group training. Our options include ERP training online, in-class or on-site at your company.
Targeted ERP System Training & Ongoing Support for AQ Systemes
Benefits of Epicor Training
& Technical Support from EC Solutions
Fast, Reliable & Efficient Problem Resolution
Never leave an issue on hold again. At EC Solutions, we understand the importance of addressing IT problems promptly. We deal with urgent requests as quickly as possible to minimize downtime, monetary loss, or productivity delays.
Advanced Epicor ERP Expertise
Never leave an issue on hold again. At EC Solutions, we understand the importance of addressing IT problems promptly. We deal with urgent requests as quickly as possible to minimize downtime, monetary loss, or productivity delays.
Personalized Epicor Technical Support
We are committed to providing reliable, rapid, and customized Epicor ERP support for every request. Whether you need to solve an issue, integrate a new ERP module, or optimize your operational performance, we deliver the assistance you need.
Rigorous Project Management
Our experienced technicians ensure that every Epicor ERP training and support request is delivered on time and within budget.
A Long-Term ERP Partner
Our teams support you beyond implementation with ongoing Epicor technical support, upgrades and optimizations that enhance your customized cloud ERP’s performance and support your long-term growth.
Real-Time Action Tracking
Monitor the progress of your support requests in real time via your dashboard.
Ensure Business Continuity
with EC Solutions
EC Solutions is your trusted provider for Epicor ERP solutions and services. Receive professional service from a skilled team that understands your industry-specific challenges and helps you quickly resolve any technical issue.
They trust us with their ERP projects, why don't you?
FAQ — Epicor Technical Support & ERP Training
For emergencies, call or email us during business hours. Otherwise, fill out our contact form. Once your request is received, our expert support desk for Epicor software will work to find a solution. You can also track your support ticket in real time via our web portal.
Our form allows you to assign a priority status to your request. We respond to all requests in order and by urgency. Typically, issues are resolved within an hour, though more complex problems may take up to 24 hours or longer in exceptional circumstances.
You can contact our Epicor technical support team for several reasons.
- Technical issues
- Adding features or modules
- Performance optimization
- ERP system training
- Any other technical needs
We provide remote technical support but can travel to your location if necessary.
As a valued customer, remote technical support is included in your packages (maintenance contract or SaaS subscription plan). Problem resolution is free of hidden costs. However, adding ERP modules not included in your contract may incur additional charges.
We offer support and training for the following Epicor systems: Epicor Kinetic for manufacturing, Prophet 21 for distributors, and a wide variety of complementary ERP modules.
Our ERP training programs are designed to meet the unique needs of businesses, from the smallest enterprises to larger organizations. Each training program includes a theoretical component and practical exercises to ensure users fully master their Epicor ERP solution.
- Individual Training: Ideal for onboarding a new employee or upgrading specific skills or business functions. This option is particularly useful if you have specific concerns or need faster integration with self-taught resources in separate locations.
- Online Training: An effective and affordable way to train all your employees. No travel or time off work required. Our training programs can cover a wide range of topics and be tailored to your specific needs.
- In-Class Training: Held at our facilities, these sessions cater to users of all levels, from senior management to shop-floor operators, not forgetting resource management, sales, and other personnel.
- On-Site: Fully customized sessions on company-specific challenges and questions. You determine the topics and the number of participants, and our experts take care of the rest.
- Stay up to date with the latest role-based skills to excel in key roles within your organization
- Help key users and new employees fully understand and master your Epicor ERP solution
- Use best practices to maximize the utilization of your enterprise resource planning (ERP) software
- Access convenient, readily available online training to gain deeper insights into your Epicor system and learn at your own pace and schedule
- Multiple options and an exceptional training experience tailored to your needs
- Learn from certified Epicor Experts with extensive experience using the software and a strong understanding of your industry’s challenges
EC Solutions, Your Partner for Epicor ERP System Support & Training
Collaborate closely with our Epicor support desk to access training or technical support services tailored to your needs. We address your challenges quickly, professionally, and efficiently.