Continuous Service Improvement with Epicor Kinetic and EC Solutions
Discover how AQ Systemes Canada, a world leader in the manufacture of complex electrical harnesses and electromechanical enclosures, overcame the challenges of using an older version of Epicor and streamlined operations with strategic and technical support from EC Solutions.
AQ Systèmes manufacturing expertise
Founded in 1991, AQ Systèmes de Câblage Canada is part of the Swedish AQ Group. Specializing in the manufacture of customized electrical solutions, the company stands out for its innovation and ability to meet the needs of the most complex industries. Alain Paré, IT Manager at AQ Systèmes, oversees the optimization of ERP processes to improve organizational performance.
Challenges faced by AQ Systèmes
Moving from an in-house system to a structured ERP system
- AQ Systèmes was using an internally developed Access database that was no longer able to meet the company’s growing needs.
Training the team
- Employees unfamiliar with ERP had to adapt. This cultural and operational change was a major challenge that required intensive and ongoing training.
Temporary increase in workload
- The implementation of a structured ERP system resulted in an additional workload for data entry, creating initial organizational pressures before increased visibility and efficiencies were achieved.
Project: Continuous improvement of services
AQ Systèmes uses Epicor version 9, a solution that dates back to 2008. While functional, this version required significant optimization to meet the company’s evolving needs. EC Solutions helped AQ Systèmes transition and optimize its processes by providing solutions tailored to its challenges.
Since implementing Epicor 14 years ago, AQ Systemes has made over 150 customizations to adapt the software to its needs.
Working with EC Solutions, the company recently undertook a comprehensive business process review to evaluate and improve the use of Epicor in its Plattsburgh (NY) and Saint-Eustache (QC) offices.
Concrete results:
- Identified improvement vectors: Highlighting underutilized or poorly leveraged tools.
- Targeted training: Improved team practices and skills.
- Ongoing optimization: Prioritize and implement solutions identified during the audit.
Role of EC Solutions
With its multidisciplinary expertise, EC Solutions supported AQ Systèmes in all phases of continuous improvement:
- Technical support: Reactive support to address operational challenges.
- Custom development: Creation of tools adapted to the company’s specific needs.
- Training: Strengthening the skills of internal teams.
- Audit and strategic consulting: Identify and implement best practices.
We’ve had a very good relationship with EC Solutions for almost 14 years. The team has always met our needs, whether it be support, development, training or continuous improvement. I wouldn’t consider anyone else to support us.
– Alain Paré, IT Manager, AQ Systèmes
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