RADTech: Key support for Epicor 9 with EC Solutions
RADTech, a leading designer and manufacturer of winter equipment and seasonal amenities, has been using Epicor 9, an older version of the ERP software that is no longer officially supported by Epicor, for several years.
EC Solutions has provided RADTech with reliable, personalized support to ensure the continuity of their critical operations while they wait to migrate to Epicor Kinetic.
Presentation of RADTech
RADTech, a member of the Gryb International Group, specializes in the design and manufacture of innovative solutions for seasonal maintenance.
Under the leadership of Geneviève, Continuous Improvement and IT Officer, the company optimizes its internal processes and keeps its systems up-to-date despite the challenges of aging technology.
Project: Epicor 9 Support and Administration
Epicor 9 plays a central role at RADTech, supporting key activities such as project management, accounting, purchasing and manufacturing. Although this version is no longer officially supported, EC Solutions has provided critical support to ensure its optimal operation.
Challenges Faced
- Software Obsolescence: With Epicor 9 no longer supported by Epicor, complex bug fixes and upgrades became a challenge.
- Billing issues: A recent anomaly in the billing module required urgent intervention to avoid delays in operations.
Results achieved
- Rapid resolution of critical issues thanks to the expertise of the EC Solutions team.
- Business continuity despite legacy system limitations.
Role of EC Solutions
EC Solutions has positioned itself as a key partner for RADTech:
- Reliable technical support: Fast, personalized assistance to resolve urgent issues, including billing errors.
- Proactive collaboration: A close, trusted relationship to meet the day-to-day needs of Epicor 9 users.
- Transition preparation: Consulting and planning for the migration to Epicor Kinetic.
We work closely with ECS who always provide us with quality support. We’re very satisfied.
– Geneviève Coté, Continuous Improvement and IT Officer, RADTech
Testimonial of RADTech
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